Refund policy

We at LETBE SHOP are committed to providing you with the finest quality macrame Supplies for your creative projects. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your satisfaction. Please review the following guidelines:

 

  1. Eligibility for Returns:
  • Returns are accepted within 30 days from the date of purchase.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Customized or personalized orders are not eligible for return.
  1. How to Initiate a Return:
  • To initiate a return, please contact our customer support team at info@letbeshop.com within 30 days of receiving your order.
  • Provide your order number, the reason for the return, and any relevant photos if applicable.
  1. Return Shipping:
  • Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping service to ensure your return is received.
  1. Refund Process:
  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 3~5 business days.
  1. Exchanges:
  • Unfortunately, we do not currently offer direct exchanges. If you need a different item, please follow the return process and place a new order for the desired item.
  1. Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to proceed and may offer a replacement or refund.
  1. Cancellations:
  • If you need to cancel your order, please contact us as soon as possible. Once the order has been shipped, it cannot be canceled, and the standard return policy applies.
  1. Contact Information:

 

We value your satisfaction and are here to assist you with any questions or concerns. Thank you for choosing LETBE SHOP for your macrame thread needs.